While we do our utmost to make our customers happy during their visit to Off the Fringe, there are times, unfortunately, when someone might be upset over something we have done. It is important that the situation is remedied as quickly as possible, and that all parties are happy with the outcome.
1. Off the Fringe offers a two week return on any service, after two weeks it is considered a re-growth and will not be free of charge. If a complaint is taken before the two week time frame, but an appointment cannot be made before the two weeks are over, this re-do will be honoured.
2. We prefer to have the original stylist look after the client should they return. If the client would prefer a different stylist take care of them, ask the manager who she would recommend for the task. She will talk to the client and either find the best stylist for the needs of the client or take care of it herself.
3. We prescribe home care to our clients as this is our guarantee that the System is being used correctly. We cannot guarantee the colour results, if the prescribed products are not used by the client and Off the Fringe will not be liable for any further re-colouring or treatments.
4. Only under very extreme circumstances a refund will be allowed. This will only be considered if all other avenues have been exhausted and no resolution has been agreed upon. This will only be considered by owner.